Privacy Policy

Last updated: 29 November 2025

This Privacy Policy explains how InnerBond (“we”, “us”, or “our”) collects, uses, and protects your information when you use the InnerBond mobile application and related services (collectively, the “Service”).

1. Information we collect

Account information such as name, email address, username, profile photo, and relationship status.
Partner & relationship data such as your partner connection, milestones, moods, memories, and notes you choose to store in the app.
Content you create such as messages, love letters, stories, photos, and gameplay activity inside InnerBond features.
Usage and device data such as app version, device model, operating system, language, general location (country/region), and in-app actions used for analytics and troubleshooting.
Purchase information such as subscription status, product identifiers, and purchase timestamps, which are provided by Google Play / App Store and our billing partner. We do not receive your full payment card details.
Log data such as IP address and error logs collected automatically by our infrastructure and service providers.

2. How we use your information

To provide, maintain, and improve the Service.
To create and manage your account and partner connection.
To sync your data across devices and keep your content backed up.
To show you relevant content inside the app (such as prompts, games, and suggestions).
To process purchases, manage subscriptions, and verify eligibility for features.
To understand how InnerBond is used so we can design better experiences.
To detect, prevent, and address technical issues, abuse, or violations of our Terms.
To communicate with you about updates, security alerts, and support messages.

3. Legal bases (EEA/UK users)

If you are in the European Economic Area or the United Kingdom, we process your personal data on the following legal bases: (a) to perform our contract with you (providing the Service), (b) with your consent (for example, optional directory visibility or email communications), and (c) for our legitimate interests, such as improving the Service and keeping it secure, where those interests are not overridden by your rights and interests.

4. How we share information

We do not sell your personal data. We may share information in these limited situations:

Service providers who help us operate the Service (for example cloud hosting, analytics, crash reporting, and subscription management). These providers are contractually required to protect your data.
With your partner for the data that is designed to be shared inside your couple space (for example moods, memories, and notes).
Legal reasons if we are required to do so by law or to protect our rights, safety, or the rights and safety of others.
Business transfers in connection with a merger, sale, or reorganization, in which case we will continue to protect your data and notify you of any relevant changes.

5. Data retention

We keep your information for as long as your account is active or as needed to provide the Service. You may request deletion of your account and associated data from inside the app or by contacting us. Some information may be retained for a limited time where required for legal, security, or billing purposes.

6. Security

We use reasonable technical and organizational measures to protect your data, such as encrypted connections and access controls. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Children's privacy

InnerBond is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will take steps to delete such information.

8. Your rights

Depending on your location, you may have rights such as access, correction, deletion, restriction, objection to processing, and data portability. To exercise these rights, please contact us using the details below. We may need to verify your identity before responding.

9. International transfers

We may process and store information in countries outside your own, including countries that may have different data protection laws. Where required, we take steps to ensure that appropriate safeguards are in place to protect your information.

10. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will change the “Last updated” date at the top of this page. If we make significant changes, we may notify you inside the app or by other reasonable means.

11. Contact

If you have any questions about this Privacy Policy or your data, you can contact us at:
hello@innerbondapp.com