Privacy Policy

InnerBond Inc. (“InnerBond,” “we,” “us,” or “our”) provides a private, one-on-one relationship app for couples. This Privacy Policy explains what personal information we collect, how we use and share it, the choices you have, and your rights under applicable law, including the EU/UK General Data Protection Regulation (“GDPR”) and U.S. state privacy laws such as the California Consumer Privacy Act as amended by the California Privacy Rights Act (“CCPA/CPRA”) and comparable laws in other states. By creating an InnerBond account or pairing with a partner, you agree to the collection and use of information as described here.

1. Who This Policy Covers

InnerBond is intended for users 13 years of age and older. If you are between age 13 and the age of digital consent in your country (16 in most EU member states, though some set it as low as 13), you must have permission from a parent or legal guardian to use InnerBond, and we may seek verifiable parental consent before processing your data where required by law. See Section 10 for more detail.

2. Information We Collect

Information you provide directly:

• Account Info: profile nickname, avatar/image frame selections, email address, and authentication credentials.
• Pairing Codes: secure 1-on-1 invite tokens used to link your dashboard with your partner.
• Relationship Content: answer logs, custom wallpapers, mood weather records, memories timeline logs, and milestone details secure to your shared chat.
• Payment Information: purchases are handled entirely by the Apple App Store or Google Play billing. We do not receive or store your full card number; we may receive limited transaction metadata (subscription tier, renewal date) from these platforms.
• Support Communications: anything you send us when you contact support.

Information collected automatically: device type, operating system, unique device identifiers, app version, crash/diagnostic logs, feature usage, and (if enabled) push notification tokens.

We do not use third-party advertising trackers, and we do not sell app usage data to ad networks.

3. How We Use Your Information

We use personal information to create and maintain your account and pairing, operate core features, process subscription payments, send service notifications, maintain security and prevent fraud, diagnose and improve app performance, and comply with legal obligations. We do not use the content of your private conversations, moods, or memories to build advertising profiles, and we do not sell this content to data brokers or advertisers.

4. Legal Bases for Processing (EEA/UK/Switzerland Users)

Where GDPR applies, we rely on: performance of a contract (core app features, payments), legitimate interests (security, fraud prevention, diagnostics), consent (optional marketing, and processing of minors’ data under Art. 8), and legal obligation (compliance with law). You may withdraw consent at any time where processing is based on consent.

5. How We Share Your Information

Relationship content is shared, by design, within your paired 1-on-1 space. We also share limited data with:

• Cloud hosting providers (e.g. Firebase / AWS / Supabase) who store and process data on our behalf under data processing agreements.
• Payment processors (Apple App Store, Google Play) who handle billing.
• Legal authorities where required to comply with a subpoena, court order, or to protect the rights, safety, or property of InnerBond or our users.
• A successor entity in the event of a merger, acquisition, or asset sale, subject to this Policy’s protections continuing to apply.

We do not sell or share personal information for cross-context behavioral advertising, as those terms are defined under the CCPA/CPRA.

6. Data Retention

We retain personal information for as long as your account is active. If you delete your account, we delete or anonymize your personal information within 30 days, except where retention is required for legal compliance, dispute resolution, or agreement enforcement. Backup copies may persist briefly before being purged.

7. Data Security

Your personal conversation content and memory logs are encrypted in transit and at rest using modern protocols, alongside administrative and technical safeguards. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

8. International Data Transfers

If you are located in the EEA, UK, or Switzerland, your information may be transferred to and processed in the United States. Where required, we rely on appropriate safeguards such as the European Commission’s Standard Contractual Clauses to protect data transferred internationally.

9. Your Privacy Rights

EEA/UK users may access, correct, delete, restrict, or port their data, object to processing, withdraw consent, and lodge a complaint with their local data protection authority.

California and other U.S. state residents may have the right to know, delete, and correct personal information, opt out of sale/sharing (InnerBond does not sell or share personal information), limit use of sensitive personal information, appeal a denial, and not be discriminated against for exercising these rights.

To exercise any of these rights, email contact@innerbondapp.com or use in-app account settings. We verify your identity before fulfilling requests and respond within the timeframe required by applicable law. You may designate an authorized agent where permitted.

10. Children’s Privacy and Minors

InnerBond requires users to be at least 13 years old. We do not knowingly collect personal information from children under 13, and we delete it promptly if we learn we have. For users between 13 and the applicable age of digital consent in their country, we require verifiable parental or guardian consent before processing personal data, consistent with GDPR Article 8. We do not use minors’ data for targeted advertising, and we obtain opt-in consent before selling or sharing the personal information of any known user under 16, consistent with CCPA/CPRA. Parents or guardians may contact us at contact@innerbondapp.com to request deletion.

11. Cookies and Similar Technologies

Our mobile app may use device identifiers and local storage to keep you signed in and remember preferences. If we introduce a companion website with cookies or similar tracking, we will provide a separate cookie notice and consent banner where required.

12. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you via the app or by email before the change takes effect. The “Last Updated” date above reflects the most recent revision.

13. Contact Information

For questions regarding our privacy practices, data processing, or to exercise your privacy rights, contact us at contact@innerbondapp.com.